This privacy policy describes how Niu Beach Hale Ohana LLC processes information when you browse our website, enquire about our services, or stay at any of our beach houses. Our services and this website are developed and operated by the developer Niubeach on behalf of our company. By using our website or booking a stay, you agree to the practices described in this document. Please read it carefully and feel free to contact us with any questions.
1. Introduction
Niu Beach Hale Ohana LLC respects the privacy of every guest, owner, and visitor who comes to us through our website at www.niubeach.autos. This policy explains what personal information we may collect, why we collect it, and the choices you have over your data. We believe that a good beach holiday begins with trust, and that trust extends to how we handle the details you share with us.
Our services and this website are developed and operated by the developer Niubeach, working on our behalf to build and maintain the digital experience you see today. Niubeach helps us keep our website secure, up to date, and easy for you to use. Where we refer to we, us, or our in this policy, we mean Niu Beach Hale Ohana LLC, a company with its registered office at 1422 Sycamore Dr, Santa Clara - 84765-1244, United States (US).
This policy applies to information collected through this website, through email and telephone enquiry, through booking forms, and through your use of any of our beach house stays and related services. It does not apply to any third-party services that we may link to, which have their own privacy policies that you should review separately.
2. Information We Collect
We collect only the information that is necessary to respond to your enquiry, process your booking, and provide you with a comfortable and safe stay. The categories of information we may collect include the items listed below.
Contact and Identity Information
When you contact us through our website form, by email, or by telephone, we collect your name, your email address, your telephone number, and any message you choose to send us. If you proceed with a booking, we may also ask for your postal address and the address of the property you are booking, if applicable.
Booking and Stay Information
For confirmed bookings we collect your arrival and departure dates, the number of guests in your party, your preferences for sleeping arrangements, and any accessibility or dietary needs you share with us. We also keep a record of your booking history so that we can recognise returning guests and offer the warm welcome they deserve.
Payment Information
If you pay for a stay directly through us, payment details are collected and processed by our trusted payment providers. We do not store your full card number on our own systems. The payment provider keeps only the details needed to complete your transaction and to comply with its own legal obligations.
Technical and Usage Information
Like most websites, we automatically collect limited technical information to help our site run smoothly. This includes your internet protocol address, the type of browser and device you use, pages you visit, the time and date of your visit, and the website that referred you to us. This information is gathered through cookies and server logs as described later in this policy.
3. How We Use Your Information
We use the information we collect for clear and limited purposes that help us serve you better. The main uses of your information are described below.
- To answer your questions, respond to your enquiries, and help you plan your stay.
- To manage bookings, confirmations, payments, cancellations, and changes to reservations.
- To prepare your beach house for arrival, including configuring sleeping arrangements and coordinating with our on-site care team.
- To send you important service messages about your stay, such as arrival instructions and maintenance notices.
- To send marketing communications only if you have asked to receive them, and always with a simple way to opt out.
- To improve our website, our homes, and the quality of our hospitality by understanding how guests use our services.
- To comply with legal, tax, and accounting obligations, and to protect the safety and rights of our guests and staff.
We do not sell your personal information to anyone. We never use your data for purposes that are not explained in this policy, unless we first explain the new use and, where required by law, obtain your consent.
4. Legal Bases for Processing
We process your personal information on the following legal bases, which are recognised under applicable data protection law:
- Performance of a contract: where processing is needed to provide the booking or services you have requested, such as confirming your reservation and preparing your stay.
- Legitimate interests: where processing helps us run our business responsibly, such as improving our website, preventing fraud, and securing our properties, provided our interests do not override your rights and freedoms.
- Compliance with a legal obligation: where we must process information to meet our legal, tax, or regulatory duties.
- Consent: where you have given us clear permission to process your data for a specific purpose, such as receiving our newsletters. You may withdraw your consent at any time.
Where we rely on consent for a particular use, we will always make that clear at the time we ask. You are never required to provide more information than is necessary for the service you want.
7. Aggregate and Analytics Data
We also use information in an aggregated or anonymised form that cannot identify you personally. For example, we may look at overall trends in how many guests book in a given season, which of our beach houses are most requested, or which pages on our website are most visited. This helps us plan improvements, manage our properties effectively, and decide where to invest in the guest experience.
Aggregated data sits outside the protections that apply to personal information, because it cannot be linked back to any individual. Where we produce reports or share such insights with partners, we remove all identifying details beforehand so that no person can be recognised from the information.
We never attempt to re-identify an individual from anonymised data, and we ask our partners to follow the same principle. If at any point we combine aggregated data with personal information, that combined data will be treated as personal information for as long as it remains connected to you.
8. Privacy for Children
Our beach houses are designed to be welcoming for families of all ages, and we value the safety of every guest. However, our website and booking services are not aimed at children, and we do not knowingly collect personal information directly from children below the age of thirteen without the consent of a parent or guardian.
If you believe that a child has provided personal information to us without the required consent, please contact us and we will take steps to remove that information and stop the child from our records. When we receive details about a child as part of a family booking, we collect that information only from the responsible adult and use it solely to make the stay safe and enjoyable.
Parents and guardians are welcome to ask us at any time what information we may hold about their family. We treat requests relating to a family booking with the same care as requests from the primary booking holder.
9. Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorized access, loss, misuse, alteration, and destruction. We apply both technical and organizational safeguards, including secure connections, limited access to data, and careful oversight of our staff and partners.
Access to personal information is limited to people who genuinely need it to do their work, such as our booking team and on-site care staff. Our website is served over an encrypted connection, and we keep our systems patched and up to date with the help of our developer Niubeach.
No method of transmission over the internet or method of electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee its absolute security, and we encourage you to protect any passwords and account details you use in connection with our services. If you believe your information has been compromised, please contact us immediately.
10. Data Retention
We keep your personal information only for as long as we need it for the purposes described in this policy, or for as long as we are required to keep it by law. When we no longer need the information, we delete it or anonymise it in a secure way.
Contact enquiries are generally kept for a short period so we can answer follow-up questions, and then are removed if no booking follows. Booking records are kept for a longer period so that we can confirm past stays, manage warranties and disputes, and meet tax and accounting obligations. Payment information is subject to the retention schedules of our payment partners and applicable law.
After the retention period ends, information is either deleted permanently or converted into an anonymised form that can no longer be linked to you. We review our retention schedules from time to time to make sure we are not keeping more data than we need.
11. Your Rights and Choices
Depending on where you live, you may have certain rights over the personal information we hold about you. You can exercise these rights at any time by contacting us, and we will respond as quickly as we reasonably can and within the time limits required by law.
- Access: you may ask for a copy of the personal information we hold about you.
- Rectification: you may ask us to correct any information that is inaccurate or incomplete.
- Erasure: you may ask us to delete your personal information in certain circumstances.
- Restriction: you may ask us to limit how we use your information in certain circumstances.
- Data portability: you may ask to receive your information in a structured, machine-readable format.
- Objection: you may object to processing based on our legitimate interests or to direct marketing.
To exercise any of these rights, please email us at query@niubeach.autos or write to us at Niu Beach Hale Ohana LLC, 1422 Sycamore Dr, Santa Clara - 84765-1244, United States (US). We may need to verify your identity before acting on your request, and we will never charge you for making a reasonable request. If you are not satisfied with our response, you also have the right to complain to a data protection authority in your jurisdiction.
12. International Transfers
Our website and services operate from the United States, and some of the third-party partners we rely on, such as booking platforms and payment processors, may store data in servers located in various countries around the world. When personal information is transferred across borders, we make every reasonable effort to keep it protected.
Where transfers take place, we rely on appropriate safeguards that are recognised under applicable law, such as standard contractual clauses, to ensure that your information is kept as safe as it would be in your own country. We review our partnerships to confirm that each provider applies a comparable level of protection.
By using our services and providing us with your information, you understand that your data may be transferred to and processed in the United States and other locations where our service providers operate. We will always comply with the requirements of this policy wherever your data is held.
13. Third-Party Links
Our website may contain links to other websites, such as local activity providers, payment platforms, or social media pages. These third-party sites have their own privacy policies and are not governed by this policy. We encourage you to review the privacy practices of any website you visit before providing your personal information.
When you follow a link to a third-party service, the operator of that service may collect information about you according to its own rules. We are not responsible for the content, security, or privacy practices of any outside website, even if we mention it because we think it will improve your stay.
If you have concerns about a site you reached through ours, please let us know so we can review the link. However, your decision about whether and how to use an external service is ultimately your own.
14. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our services, in the law, or in how we operate. When we make changes, we will post the updated policy on this page and update the date shown at the top of the document.
If any change is significant in its effect on the use of your personal information, we will take reasonable steps to bring it to your attention, such as a notice on our website or a message to your email address if we hold one. Significant changes will not be applied with less than a reasonable notice period where consent is required by law.
We encourage you to review this page from time to time so that you stay informed about how we protect your information. Your continued use of our website after changes take effect means that you accept the revised policy, subject to any requirements of consent under applicable law.
15. Contact Us
If you have any questions about this privacy policy or about how we handle your personal information, we would be glad to hear from you. You can reach us in any of the following ways.
Niu Beach Hale Ohana LLC
1422 Sycamore Dr
Santa Clara - 84765-1244
United States (US)
Email: query@niubeach.autos
Phone: +17656948092
Website: www.niubeach.autos
Thank you for choosing Niu Beach Hale Ohana LLC. We look forward to welcoming your ohana to the coast, and we will always treat the information you share with us with care and respect.